Summer Student - Recall Assistant

at  Air Liquide

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

• Patient Communication:
• Contact patients affected by the recall via phone and email to inform them about the recall process and next steps.
• Provide clear and concise instructions to patients regarding equipment swaps and returns.
• Address any patient inquiries or concerns related to the recall.
• Recall Process Execution:
• Assist in carrying out equipment swaps under the supervision of office staff.
• Ensure accurate and efficient processing of recalled units and distribution of replacement units.
• Documentation and Logistics:
• Complete and maintain necessary documentation for recall activities, ensuring accuracy and compliance with company policies.
• Coordinate with shipping providers (e.g., FedEx) to manage the logistics of recalled and replacement units.
• Track shipments and handle any shipping issues that may arise.
• Tracking and Reporting:
• Monitor and track the progress of recalls to ensure they are completed within designated time limits.
• Report on recall status and provide updates to office staff and management as required.
• Maintain organized records of all recall-related activities