Supervisor, Customer Care Global Operations

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Job Title: Supervisor, Customer Care Global Operations
Reports to: Sr. Manager, Customer Service
Position Location: Budapest, Hungary

POSITION SUMMARY:

A position has arisen for a Supervisor in our Customer Service Department, based at our new Shared Service Center in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-moving customer / commercially driven environment. This position offers excellent opportunities for career growth.

REQUIREMENTS:

• A minimum of 3+ years’ customer service, P2P or Procurement leadership experience is required preferably in a shared services environment.
• Requires a Bachelor’s degree from four-year college or university or equivalent work experience.
• Strong project management skills, including the ability to plan, implement, and monitor project activities to achieve desired outcomes.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with individuals at all levels of the organization.
• Demonstrated skills in people management & development.

• Assist the senior management team in developing and driving strategic initiatives within the customer care department.
• Coordinate and facilitate communication between different teams within the customer care organization.
• Prepare presentations, and other materials for meetings on behalf of the senior management team.
• Monitor key performance indicators to assess the effectiveness of customer care operations and identify areas for improvement.
• Manage a team of customer service representatives in the field of administration, order management, quotations, master data.