Supervisor, Engineering Applications

at  Seaspan ULC

The Engineering Applications Supervisor monitors and provides end user support for all Seaspan users across all locations. This role is responsible for the support, maintenance and administration of the applications. Additionally, the Supervisor participates in planning, development, evaluation and coordination of system applications to support Seaspan’s business.

• Ensure business operational excellence by working independently or with other teams including the vendor to resolve production issues, identifying trends or root cause behaviors for recurring application issues or integration errors.
• Lead and mentor a team of Application Analysts.
• Provide guidance, support, and coaching to team members to foster their professional growth and development.
• Provides end-user support and maintains relationships through incident resolution, administration functions such as security changes and batch uploads, request prioritization and delivery, system user training, and process change management.
• Liaises with company’s software suppliers for rectification of problems or emergencies.
• Leads and coordinates the completion of operational projects such as system upgrades, new functionality or interface changes. In partnership with project managers ensures the smooth transition of projects into operations.
• Leads testing of new functionality including development of test strategy. Coordinates testing resources and prepares test completion metrics for test script execution.
• Initiates and leads process improvement activities. Advocates for change.
• Coordinates resource assignments across support and project activities.
• Assumes responsible for overall applications queue health and support service levels.
• Works with other IT leaders to develop operational processes such as incident, problem, request and knowledge management; monitors change control processes to ensure protocols and standards are adhered to.
• Maintains records of software license purchases and user counts to ensure compliance with licensing agreements.