Supervisor, Housekeeping

at  CapitaLand

About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description

Responsibilities:

• Allocate work duties to team members.
• Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms.
• Handle guest feedback and resolving it to ensure guest satisfaction
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect guest rooms, floor pantries and public areas as required and as per procedure.
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Provide excellent Guest service, including VIP and other special requirements
• Ensure that safe working practices are followed including emergency procedures
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guests

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified

• Allocate work duties to team members.
• Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms.
• Handle guest feedback and resolving it to ensure guest satisfaction
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect guest rooms, floor pantries and public areas as required and as per procedure.
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Provide excellent Guest service, including VIP and other special requirements
• Ensure that safe working practices are followed including emergency procedures
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guest