WHO WE ARE:

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?

BASIC QUALIFICATIONS:

• At least 3 to 5 years’ experience working in a HR operations role in a professional office setting for an international business
• Experience across multiple HR functions (and their transactional processes) including HR data updates, payroll, benefits, compensation, and recruiting
• Experience troubleshooting across multiple platforms/systems, with demonstrated technical ability
• Strong knowledge across the Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)

PREFERRED SKILLS:

• Professional services background would be beneficial
• Bachelor’s degree and/or relevant qualifications
• Experience with CRM Software (e.g. ServiceNow), HCM Software (e.g. PeopleSoft), SAP, Learning Management System (e.g. SABA), Onboarding platforms (e.g. SuccessFactors Onboarding), Performance Management system (e.g. Career Navigator), Leave Management system (e.g. TeamSeer) is a plus
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.)
• Additional languages would be advantageous.
  

  LI-AW1 #LI-Hybrid

ABOUT THE ROLE

The HR Solutions Supervisor will provide leadership and supervision to a small team in a fast paced, ever changing team environment. This role is responsible for ensuring the accuracy and efficiency of existing day to day core processes, as well as to lead/participate in projects for continuous improvements and systems development and enhancements. The Supervisor will coach and develop team members to ensure they possess the required skills and knowledge that will promote success and opportunity.

WHAT YOU’LL DO

• Supervise the daily activities of the HR Associates within the Solutions Center team.
• Serve as both internal and external escalation for urgent and complex requests as well as for troubleshooting errors (drilling down to determine if issue/error resulted from breakdown with systems, process, or people)
• Research and implement fixes to avoid similar instances from happening in future
• Proactively solve client needs by thinking ahead to follow-up requests/needs
• Ensure consistency of global business processes in collaboration with cross regional team members
• Champion and model the continuous improvement mindset through curiosity and systematic analysis
• Co-lead medium to large HR projects and drive related change management
• Identify staff needs and provide guidance and training for the small team of Associates
• Responsible for auditing transactions and letters/contracts from HR Associate team, as needed
• Responsible for approving Knowledge Articles for global processes
• Lead process improvement initiatives, analysis of data and leading change management efforts
• Review, develop, and communicate HR policies and processes
• Handle correction requests of HRIS records
• Cover transactional based tasks when volumes/workload require
• Provide exceptional customer service to both internal and external customers