Supervisor I, Digital Content

at  RELX

Can you lead and motivate a team to deliver operational excellence?
This is a full-time managerial role to manage the delivery of paralegal resource to our UK Practical Guidance team.
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Main purpose of the role
To manage, train, develop and motivate a team of Paralegals
To manage the smooth-running of our Paralegal content function in South Africa
To manage the delivery of our current awareness service across Practical Guidance and Research
To support the Practical Guidance teams with core content creation and maintenance
To identify and deliver opportunities for improvement and operational excellence
Exceptional interpersonal and communication skills
Ability to present face-to-face and on online platforms
Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment
Operational effectiveness experience desired
Key responsibilities
Manage, motivate and develop a team of paralegals
Shape and define individual and collective responsibilities within the team in line with department and personal objectives
Train and develop the team
Effectively monitor performance of the team
Train and mentor new members of the team
Key requirements
Previous managerial experience essential
Demonstrate experience in using a data-driven approach to solve problems and deliver effective solutions
Previous paralegal experience or equivalent desirable
Demonstrate experience in managing multiple stakeholders
Have excellent communication skills and the ability to present complex information to a variety of audiences.
LexisAsk

Manage a team carrying out legal research and drafting answers to LexisAsk questions. Help to respond to LexisAsk queries by:

• Conducting legal research and liaising with subject matter experts within the Practical Guidance practice area teams, and
• Drafting replies to queries from customers within a specified response time
• Contribute to a bank of ’Q&A’ documents across our suite of Lexis+ content, adhering to the defined style guidelines Work on initiatives and processes to help develop the smooth running of the LexisAsk service in order to increase efficiency in the delivery of ‘live’ LexisAsk answers and ‘Q&A’ content

Current awareness
Manage a team delivering our current awareness service to our products Contribute to and ensure all news items are written to a high standard, edited and checked for accuracy, grammar, punctuation, clarity, flow, style and news value check and proof content before publication, address and resolve publishing issues and make recommendations for process improvements support the development and implementation of initiatives to grow and improve the current awareness offering
Practical Guidance content
Manage a team supporting the Practical Guidance teams and contribute to content creation and maintenance (eg practice notes, precedents, timelines, trackers, checklists, flowcharts and Q&As) Work closely with the Practical Guidance teams and the Commissioning team to commission and draft practical guidance. This work will include:
reviewing new and existing content for quality and legal accuracy
drafting practical guidance content
collaborating with external authors regarding externally-written content
Attending practice area team meetings to ensure priorities are understood and can be communicated to the paralegal team Effectively triage and delegate content tasks from the Practical Guidance teams across the paralegal team ensuring tasks are dealt with effectively and efficiently
Best practice and continuous improvement
Contribute to and implement best practice and continuous improvement initiatives across the team and provide training/advice to other teams as required Support the Head of the PSL Hub in identifying and delivering opportunities for process efficiency Think independently and drive innovation in technical solutions within our product teams, to ensure that we are delivering guidance, current awareness and LexisAsk in the most efficient way possible Encourage team members to take an active role in continuous improvement projects and efficiency initiatives
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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Please refer the Job description for details