Supervisor, Investigations/ Superviseur.e, enquêtes

at  College of Immigration and Citizenship Consultants

REQUIRED EDUCATION AND EXPERIENCE

• College Diploma in a related field such as business, risk, immigration, investigations, or law enforcement, plus additional training or certification in a related discipline (e.g., fraud, investigation).
• 5-7 years of experience. Working in an investigative capacity in a regulatory or enforcement agency.
• Knowledge of investigative processes, evidentiary rules and assessment, interview techniques, cyber investigations, and methodologies.
• Knowledge of legal and administrative law principles such as procedural fairness, confidentiality, privacy, human rights, and evidence law. Ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct.

What We Offer

• The College hires and onboards 100% remotely
• The opportunity to protect the public interest within the immigration and citizenship sector
• A culture of transparency, where team members are involved in important conversations
• Full health benefits from day one for you and your family
• Access to the Employee and Family Assistance program
• RRSP match

HOW WILL THIS ROLE SUPPORT OUR TEAM?

The Supervisor, Investigations, leads a team of investigators to complete investigations of complaints from examination through to referral to the Complaints and Discipline committees. The role also performs investigative duties for complex complaints.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO)

• Supervise and provide support/expertise to College Investigators looking into allegations of professional misconduct.
• Facilitate the timely completion of investigations by assigning cases and ensuring Investigators have required supports.
• Oversee the investigative process. Ensure compliance with applicable policies and procedures and offer investigative insight.
• Proofread and edit investigative documentation.
• Investigate serious and/or complex complaints/allegations of professional misconduct.
• Manage/maintain case files in accordance with Department guidelines.
• Review complaints to assess risk, identify potential conduct issues and develop the investigation plan.
• Collect, interpret, document, and preserve relevant information and evidence. This can include obtaining and executing production orders, subpoenas, and warrants.
• Conduct interviews with complainants, witnesses, and licensees to assist counsel, the Complaint Committee and Discipline Committee in determining the facts of the case.
• Liaise with other stakeholders including the public, lawyers, tribunal members and enforcement agencies to gather additional information.
• Liaise with licensees and their counsel to obtain client files, documents and communications that are relevant to an investigation.
• Prepare the Final Investigative Report for submission to the appropriate team members or committee.
• Testify as necessary in disciplinary proceedings.
• Provide support for the hearings process by preparing and reviewing documentation for hearings and testifying at disciplinary hearings, as necessary.
• Engage in ongoing review and updates of investigative process to ensure they are up to date and provide the most efficient and timely resolution of investigations.

THIS ROLE WILL SUPPORT OUR TEAM BY PROVIDING

• Coaching and management skills to inspire, motivate and develop employees and team members.
• Critical thinking and analytical skills to analyze and draw conclusions about evidence.
• Time management and organizational skills to manage and prioritize competing priorities and deadlines.
• Organizational skills to ensure timely communication with investigators and managers.
• Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative.
• Interpersonal and stakeholder relationship management skills, including conflict resolution to interact professionally and respectfully with stakeholders (licensees, witnesses etc.) who are often stressed, upset or angry about their case.
• Written and verbal communication skills to prepare case materials, testify at disciplinary hearings and to communicate with parties diplomatically and respectfully.
• Attention to detail to ensure accuracy and completeness of review and documents.
• Tact and discretion to work on confidential and sensitive matters.