Supervisor of Strategic Planning - Customer Experience (MCX)

at  McDonalds Corporation

Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it’s set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
Job Description
The Supervisor sits within the Strategic Innovation & Planning (SIP) team. The SIP oversees centralized planning, budget management, and strategic prioritization within the global Customer Experience (MCX) function. MCX includes departments such as Marketing (Brand, Menu, Customer Engagement, Worldwide Convention), New Business Ventures, Innovation & Product, Operations, Restaurant Development, Restaurant Design and Strategic Insights & Delivery.
Reporting to the Director of Strategic Innovation & Planning, the Supervisor or Strategic Planning will support the execution of planning, initiative portfolio management, and key prioritization forums throughout the year. In addition, the Supervisor will collaborate cross-functionally on ad-hoc projects to support the broader organization. This position has a critical role in MCX planning and customer & restaurant team innovation work!

QUALIFICATIONS

• Experience in consulting, planning, portfolio management, finance or similar roles
• Excellent organizational and project management skills
• Excellent presentation development skills
• Strong written, verbal, and interpersonal communication skills;
• Curiosity and aim to develop a deep knowledge of the McDonald’s business and system
• Proactive and solution-oriented problem solver, strong attention to detail, self-starter, and great teammate
• Experience in partner management (senior leadership a plus); ability to influence others outside the direct line of control, managing up
• Proficient in Microsoft Suite; especially PowerPoint, and Excel
  Additional Information
  McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
  McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  Nothing in this job posting or description should be construed as an offer or guarantee of employment

• Create artifacts and materials to support planning and prioritization processes such as strategic planning, phase planning, annual budget planning, and customer & restaurant team innovation governance
• Build and implement processes to collect and synthesize inputs from across the department to assist in prioritization and planning processes
• Support the development of leadership workshops and collaboration forums by developing strategic presentations to be shared with or presented by executives
• Lead cross-functional alignment to share progress on the department’s top priority initiatives with internal partners
• Build and maintain relationships with partners within the MCX team and across the McDonald’s system
• Support team’s financial stewardship by collaborating closely with Corporate Strategy, Corporate Finance, Investor Relations teams on behalf of the department
• Manage internal team meetings through agenda curation, meeting facilitation, meeting notes, and follow-up management