Supervisor, On Site Services

at  GraingerCanada

Work Location Type: Remote
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

POSITION SUMMARY:

The Supervisor Onsite Services (SOS) will be Working closely with the Senior Manager, District Field Operations, the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve.

EDUCATION/EXPERIENCE (YOU HAVE):

• Associates degree or equivalent experience.
• 5+ years of retail, manufacturing or industrial business.
• 2+ years’ experience in supervising and managing people in a KPI driven environment with an emphasis on training and development
• Extensive travel is required 50%+ travel to various customer sites throughout the territory.
• Experience in financial accountability.
• Experience leading in a matrixed environment.
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management.
• Experience leading and working towards goals with a remote team.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
• Have and maintain a valid driver’s license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
  The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
  This role may require you to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

OTHER WORK REQUIREMENTS:

Ability to lift 25 to 50 lbs.

• Works on-site at customers’ facilities. Personal protective equipment is often required.

KeepStock Management/Leadership:

• Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites.
• Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs.
• Promote strong team member engagement and support team member development.
• Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization.

Financial Performance/Resource Management:

• Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region.
• Manage the resources required for new customer installations to be on time and within budget.
• Ensure optimal customer survey satisfaction levels.

Business Partnerships to influence Growth:

• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals.