Supervisor, Pharmacy Operations

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we’re so much more than a distribution company. We’ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

MINIMUM REQUIREMENTS

• 3+ years of subject matter experience including exhibiting.
• Proven leadership capabilities.

ADDITIONAL REQUIREMENTS:

• Supervisor or past leadership experience an asset.
• Must have previous hospital, retail, or specialty pharmacy experience. Ideally 3 or more years of experience preferred.
• Understanding management roles and ensuring productivity through motivation of staffs.
• This position requires a significant degree of self-starting and independence.
  At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
  As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

SPECIFIC RESPONSIBILITIES

• Implements processes, measures progress, and develops metrics to appropriately manage the delivery of key pharmacy KPIs as per business unit priorities (for example accounts receivable, inventory management).
• Competently performs the duties required of the pharmacy caseworker team, as assigned; Supervisors may throughout the month be required to place and/or receive program/pharmacy related calls. Calls may be because of covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up to date with program activities.
• Required to be a point of escalation for both PSP and provider solutions workflows.
• Develops working relationships that supports the growth and success of each staff member and the department.
• Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate.
• Provides regular feedback to the Manager regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed.
• Based on the forecasted demand, oversees the scheduling of these employees and allocation of related resources to ensure effective and efficient delivery of departmental service levels.
• Builds, uses, and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of work amongst staff to cover the Pharmacy operating hours of 8am6pm Monday – Thursday and 8am to 5pm on Friday.
• Supports the Manager with the development and execution of policies and practices; always responds according to policy direction and seeks assistance with unusual situations and/or staff nonadherence 2/3.
• Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Manager on a regular basis.
• Collaborates with the Manager, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis.
  Please Note: Shift work is required; including at least 1 closing shift per week, which may extend past 7:00pm(EST). Additionally, occasional on-call availability is required as is quarterly weekend shift(s) for inventory.

MAIN RESPONSIBILITIES

• Keeps current regarding technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide Services to customers.
• Assists in troubleshooting basic technical issues; assists in the maintenance of any technical support documentation for staff; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues; networks with ServiceDesk Staff about recurring or one-off issues which require their help. Refers unresolved or other unusual issues to the Manager.
• Supports the Manager and Quality Assurance team to identify, investigate, evaluate and follow-up on all risk incidents and quality issue concerns, as related to the case management team.
• Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity operational efficiency and patient-focused service.
• Ensures patient safety is the priority and understands the integrity of our service is based on our ability to safely and timely triage our callers.