Supervisor, Product Support

at  Tebra

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

YOUR PROFESSIONAL QUALIFICATIONS

• Excellent communication skills, both oral and written
• Previous experience in managing or leading a team preferred
• High School Diploma
• Minimum 6 months experience at Kareo
• A good understanding and well-rounded knowledge of Kareo PM and all web-based modules
• Customer-centric attitude with the ability to manage customers, including at times of escalation
• Ability to coach and mentor in such a way that ultimately improves employee performance
• Adaptability to thrive in a changing environment

As the leader of our technical product support team, you’ll be at the forefront of resolving complex customer issues through various channels like calls, emails, and chats. Your role involves setting goals, implementing processes for quality and productivity, and ensuring high client satisfaction by monitoring team performance. You’ll also handle escalated issues, establish incident management procedures, and provide training to enhance the team’s technical knowledge and customer handling skills. Daily coordination and leadership are key, and you may even dive into solving customer problems yourself. If you have excellent communication skills, leadership experience, and a knack for managing customers with a customer-centric attitude, this role is for you.