Supervisor - Service

at  Komatsu

• Genuine career development and opportunities within a global OEM
• Stable workload with a long-standing team of experienced technicians
• Work for an innovative global leader with approximately 3600 employees across ANZ

THE OPPORTUNITY:

We are seeking a Service Supervisor to join our team at the Newcastle Branch in NSW.
This role plays a pivotal part in managing service-related tasks, overseeing day-to-day service and field service operations, maintaining a positive workplace culture, and building strong team moral, as well as ensuring the highest level of customer satisfaction.
The Service Supervisor will work closely with the Health, Safety, and Environment (HSE) team to uphold our safety standards and contribute to continuous improvement initiatives. You’ll uphold legal, ethical, and safety standards through compliant people management, ethical governance, HSE prioritization, and responsible financial management.

KEY RESPONSIBILITIES

• Implement strategies to reduce rework and improve overall service quality.
• Ensure timely invoicing of Work in Progress (WIP) and manage WIP write-offs.
• Looking at training and development opportunities for team members.
• Driving team collaboration and ensuring an encouraging and positive work culture
• Facilitate timely completion of estimations and quotes to enhance customer experience.
• Champion safe work practices, aiming for a zero-harm environment.
• Oversee service Key Performance Indicators (KPIs) and strive for excellence.
• Striving to uphold Komatsu’s ethics and values