Supervisor, Signals and Communications Call Desk

at  Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

The Supervisor, Signals and Communications Call Desk is responsible for supporting the Walker Signals and Communications (S&C) staff as well as all other Walker Yard Operations.

REQUIREMENTS

Experience

Signal Technician, Coordinator, Testman, Maintainer or Mechanic

• Between 2 to 5 years of experience as a Signal Technician, Coordinator, Testman, Maintainer, or Mechanic

o Experience programming logic controllers using Boolean or ladder logic*

Education/Certification/Designation

• High School Diploma or General Educational Development (GED)
• Valid Driver’s License
• Bachelors’ Degree in Computer, Electrical, Electronic, Systems Engineering or Engineering Technology*
• Any designation for these above would be considered as an asset

Competencies

• Applies critical thinking
• Knows the business and stays current on industry needs
• Collaborates with others and shares information
• Develops self and others
• Communicates with impact
• Identifies needs and finds solutions to create value for all stakeholders
• Leads by example for the safety and security of all

Technical Skills/Knowledge

• Strong general computer skills
• Knowledge of Microsoft Office (Excel, Word)
• Knowledge of Federal Railroad Association (FRA) and TC rules and regulations*
• Any knowledge for any of the above would be considered as an asset

• Supervise, lead, guide and direct all Walker Yard S&C personnel
• Handle Engineering operations as outlined in CN’s operating plan, including compliance with safe work procedures, Transport Canada (TC) guidelines, and CN policies and procedures
• Lead people with clear direction and goals while providing coaching and guidance to employees through regular monitoring of employee performance
• Apply collective agreements and company policies when carrying out duties, including overseeing and coaching employees, conducting investigations, recommending corrective action, and responding to grievances
• Oversee budgets and workforce productivity within CN and departmental policy
• Participate in activities related to derailments and disruptions in service, while working with appropriate stakeholders to resolve cause and future prevention
• Participate in investigations when necessary
• Facilitate the onboarding of new S&C apprentices as well as complete evaluations
• Provide field and technical support to install and maintain signal and crossing warning functions within the railway system