Supplier & Customer Operations Senior Specialist

at  Airbus

EXPERIENCE LEVEL:

Professional

JOB RESPONSIBILITIES

The jobholder is based in Singapore and will lead a multi-functional role to supervise Airbus Avionics supplier performance and ensure customers satisfaction by fulfilling the following:

Customer Management

• Ensure customer satisfaction and contribute to ranking in Top 3 of supplier rating
• For customers under his/her portfolio, manage daily customer sales and repair orders ensuring liaison with customers and repair stations in due time, and answer any customer queries timely to ensure operational support excellence
• Process warranty claims and drive recovery action to close the outstanding payments
• Coordinate and support the Singapore Customer Managers team for any transversal topics including priorities management, first-level escalations and business continuity.

Operations Supplier Management

• Act as a focal point for Operations activities of repair stations performances in APAC and China
• Support consolidation of repair stations performances in APAC and China and preparation of Business reviews
• Drive recovery plan whenever the supplier is failing to achieve target objectives

Continuous Improvement

• Identify and Lead continuous improvement transversal projects Implement and maintain up to date process and procedures for COD, in coordination with Toulouse COD team
• Act as a SAP expert in the team, secure operations continuity by transferring the know-how to the team and assist the newcomers skill-up

SECONDARY RESPONSIBILITIES

• Contribute to improvement projects and transversal team activities
• Drive digital transformation: digitalization of Airbus Avionics Radome repair management process, increasing automatic and digital usage for analytics
• Back up team members when they are on leave or unable to perform the tasks on top of the daily tasks and operations
• Capitalize process into written procedure to secure the team knowledge

JOB RESPONSIBILITIES

• Degree holder, with minimum 4 years experience in Sales Administration, operations, customer and supplier management
• Independent, tenacious and solution driven
• Communications skills, in multi-cultural environment
• Customer oriented, customers’ expectations management
• High proficiency in MS Excel, MS Access and SAP
• Good spoken and written English
• Ability to speak and write in French, will be a plus
  This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.