Supplier Support Services Reprsentative

at  Reside

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
The Supplier Support Services Representative Lead supports the business by providing outstanding customer service to our guests and clients. Our guests’ complete satisfaction while in their home away from home is our number one goal.
Position Type: Full-Time
Compensation: $20.00-$23.00 per hour

Schedule: Thursday - Monday, 8:00am - 5:00pm

• May include holidays and/or alternate days or hours as needed.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Hospitality experience preferred

ESSENTIAL FUNCTIONS:

• Handle client issues and follow up to ensure client satisfaction
• Answer client calls and respond to client emails and voice mails within departmental response time policy.
• Complete all daily tasks and follow ups as assigned by management.
• Confirm guest departure dates.
• Report and follow up on all guest maintenance requests.
• Input guest and client data into CRM in real time
• Schedule all tasks in Oscar to the appropriate departments in a timely manner
• Maintain organized clean work environment
• Attend and participate in scheduled meetings
• Assist with additional overflow duties or projects
• Other duties as assigned
• Due to the seasonal/cyclical nature of our business, employees are asked from time to time to assist in other departments and work overtime during various times throughout the year

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• This position does not have any supervisory responsibilities.
• May provide cross-training to staff.