Supply Chain Global Customer Desk

at  Garrett Advancing Motion

GARRETT IS THE TRUE PIONEER OF AUTOMOTIVE TURBOCHARGING DATING BACK MORE THAN 60 YEARS AND CONTINUES TODAY AS THE WORLD’S LEADER IN TURBO TECHNOLOGY SOLUTIONS AND AN EXPERIENCED SUPPLIER OF ELECTRIC BOOSTING PRODUCTS AND AUTOMOTIVE SOFTWARE TO SUPPORT PASSENGER CARS, COMMERCIAL VEHICLES AND OFF-HIGHWAY EQUIPMENT. WITH A WORLDWIDE FOOTPRINT OF ENGINEERING CENTRES, TESTING LABS AND MANUFACTURING FACILITIES, GARRETT SERVES ALL MAJOR AUTOMOTIVE COMPANIES TO IMPLEMENT KEY DIFFERENTIATED TECHNOLOGY OFFERINGS.

Drive Customer Desk Function standardization (review/update Customer Desk processes documentation).
Run global MOS for KPIs monitoring and reporting.
Conduct training to the plant Customer Desk Teams .
Work with plant Customer Desk Teams and with Global SC functions to identify improvement opportunities and manage process improvement projects.

Standardization:
Maintain and periodic review Customer Desk processes documentation and work instructions
Update process maps in GBTech
Customer connectivity:
Drive EDI connectivity with Plants
work with IT to implement new EDI flows
Training and competence development:
Review and enhance training materials for Customer Desk
Review and update Onboarding Program for Customer Desk (min 2 time per year); work with HR to implement the changes in Oracle
Monitor the onboarding process with the plants and support plants to complete formalities for CD certification
Work with Global Customer Desk & GEM Functional Excellence Manage to review skill matrix and competencies for Customer Desk and secure corresponding training/training material is available and included in Onboarding program
KPIs monitoring and improvement:
Run the global MOS for customer delivery performance, ensure consistency in reporting between customer metrics and OTTR metrics, identify common themes and track improvement actions plans
Support the NPS process for plant CD (CDI) in cooperation with the Customer Experience team, track improvement plans to achieve score improvement
Process Improvement:
Managing assigned process improvements projects and tool developments
Support and facilitate knowledge sharing process between plants and encourage best practices sharing
Monitor process adherence and drive improvement actions in case of deviations
Identify repetitive specific systems issues and drive improvements with IT Team
GEM: Act as GEM champion for Customer Desk and secure GEM requirements are implemented and maintained as per maturity level