Supply Chain Planning Specialist

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

EVEN BETTER IF YOU HAVE ONE OR MORE OF THE FOLLOWING:

• Supply Chain or Planning Experience, preferably in a telecom or high-tech environment.
• Experience with customer service, provisioning and order processing.
• Proficiency in standard Microsoft Office and Google applications, coupled with strong attention to detail and excellent administrative skills.
• Vendor management experience and ability to manage a subset of suppliers effectively.
  Note: The job title, company information, and some details have been standardized to create a cohesive and unified job description.

As a Supply Chain Specialist, you will play a pivotal role in the success of the Global Supply Chain team.
Your responsibilities will include order processing and coordination of large enterprise customer equipment orders that are directly tied to network services or be focused on serving our customers as well as expanding our Direct to Consumer channels.
The role will also focus on solving customer queries providing guidance on how to order their equipment, providing the status of the order and tracking information.

In this role, you would also have the opportunity to further improve our documentation to provide clarity to our employees and customers in an effort to reduce queries and increase their satisfaction.

• Position will support Order Processing & Coordination
• Managing customer relationships across all channels (business customer, ecommerce, wholesale and concessions)
• Implement solutions that drive benefits to Verizon and identify areas of opportunity for process improvement.
• Order tasking and stepping orders through provisioning process and systems.
• Collaborate in cross-functional project teams to meet deliverables and strategic objectives.
• Sustainability Reporting
• Inventory Movements & Planning for Wholesale, Accessories D2C & Concessions
• Performance management of suppliers to fulfill contractual obligations regarding PO fulfillment, on-time delivery, reporting, and discrepancy resolution.
• Own and act upon escalations for customer order fulfillment.