Support Administrator

at  East Suffolk and North Essex NHS Foundation Trust

Working as part of a team, provide a service desk function for the Trusts various Workforce Systems (ESR, Selenity Expenses and HealthRoster) and provide support for general payroll queries, managing end user incidents and requests through to resolution, escalating calls to appropriate person/team when required. Provide support, information and training for staff on the use and set-up of the various systems, this involves identifying and resolving a range of technical issues, whilst assisting end users with their understanding of the system. Ensure all incidents are accurately logged on the incident reporting system (Zoho Desk) as designated by the management team. To have a cooperative approach to all users who may call for update information on any works in progress.
Set up user and maintain end user accounts on the various workforce systems in line with local and Trust policies and procedures, ensuring system access is appropriate. Perform system maintenance/housekeeping as directed by workforce system administrators Complete testing on new technical functionality and configuration provided as part of system upgrades, as directed by relevant system administrators. Assist with recording of key performance indicators including system availability. Manage own workload on a daily basis, within the constraints of a service desk environment, referring to manager if necessary.
To work as part of the wider workforce systems team to provide cover for colleagues during periods of leave and sickness and on a rolling basis to ensure a continuous provision of service. To maintain staff details including change requests on workforce systems to ensure the information accurately reflects staff details across the suite of systems for reporting. To maintain user accounts across all workforce systems to ensure the integrity and security of workforce systems

Please refer the Job description for details