Support Agent

at  Cognizant Technology Solutions

AT #COGNIZANT, WE HAVE AN IDEAL OPPORTUNITY FOR YOU TO BE PART OF ONE OF THE LARGEST COMPANIES IN THE DIGITAL INDUSTRY WORLDWIDE. A COMPANY WHERE WE LOOK FOR PEOPLE WHO CONTRIBUTE NEW IDEAS, EXPERIENCING A DYNAMIC AND GROWING ENVIRONMENT. AT COGNIZANT, WE PROMOTE AN INCLUSIVE CULTURE WHERE WE VALUE DIFFERENT PERSPECTIVES.

We are currently looking for Support Agent to work for a technology care project.

NECESSARY SKILLS AND EXPERIENCE REQUIRED:

• 1 or 2 years of experience in call center, customer experience or customer support by chat or phone.
• Advanced level of English (reading and writing at least)

WHAT YOU´LL DO

You´ll be in charge of L1 support for global users of our clients platform.

KEY RESPONSIBILITIES:

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard procedures;
• Become familiar with helpdesk policies and services.