Support Analyst

at  Car Benefit Solutions

The role will be responsible for providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues.
In return, you will be given ownership of work with great technical challenges and the opportunity to help shape the future of our business.
The Finance & Operations Department is responsible for multiple aspects of the business including Pricing, IT & Development, Commercial Operations, Financial Transactions, Management Accounting and Reporting.
The Technical Operations team are responsible for the CBS Bespoke Internal Application & Client Websites integrated with third party products where applicable.
The team goals are to be the leaders of change within the business, embedding wherever possible the systems and processes within our clients workflow further enhancing the interaction with CBS.
The salary range for this role is between £25,000 and £35,000 per annum. Working 35 hours per week, Monday to Friday. This role is a combination of office and remote work. You will typically work in the office at least 2 days per month, but the exact number of days may vary based on business needs.

ABOUT US

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 2-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our commitment to our people is further exemplified by our gold status as Investors in People and our Silver accreditation in We Invest in Wellbeing.

KEY ACCOUNTABILITIES

• Providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues.
• Managing the support queue
• Assessing and prioritizing support tickets, answering queries
• Collaborating with our internal customers
• Liaising with the relevant teams to resolve tickets and where possible, undertaking code fixes to resolve issues.

QUALIFICATIONS

Essential

• Degree or diploma level certification in a relevant IT field like Data or Business Intelligence

SKILLS, KNOWLEDGE & ATTRIBUTES

Essential

• Ability to work towards strict deadlines within a fast-paced environment.
• Good communication and interpersonal skills
• Strong analytical and problem-solving skills
• Experience working in an agile development environment. Using Kanban / Scrum boards, and tools like Azure DevOps or Atlassian’s Jira
• Fundamental knowledge of C#
• Fundamental knowledge of Linq queries
• NET Framework / .NET Core
• SQL knowledge
• Azure Devops or GitHub

Desirable

• Web API
• Experience of ASP.Net / ASP.Net Core
• MVC Frameworks
• Unit Testing / Mocking Frameworks
• Git

Please refer the Job description for details