Support Analyst (Emerging Talent)

at  Lululemon

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Located in Vancouver, British Columbia, the Educator Help Centre (EHC) is the global technology support centre for the stores within lululemon. The EHC is a vital frontline connection for IT with our educators and corporate users across the organization.
We provide a best-in-class support experience worldwide through phone, email and our ServiceNow tool. We answer all questions and support in solving all technical issues for the organization. As a member of the EHC team, you are empowered to be solution oriented, think outside the box and find resolutions for our educators. The EHC team is passionate about technical problem-solving resolutions through authentic connection. There is a lot of variety to keep this team stimulated, but enough familiarity to become a master of Educator & User Experience. The EHC team works in a fast-paced environment that emphasizes goal setting, health and fitness, community involvement and personal development through our core values. We also have a lot of fun!
a day in the life
You work with your fellow EHC team members to provide technical support and knowledge to our stores. But it’s not just getting through tickets: you are empowered to be solution oriented, think outside the box, and find resolutions, all with the goal of providing our employees with an exceptional support experience each and every time they reach out. We are a fast-moving organization, and the Technology team is no exception! This means you must be agile, adaptive to change, and a quick learner. You are eager and excited to pick up new skills and apply them to your day-to-day role. There is a lot of variety at the EHC to keep you stimulated, but enough familiarity to become a master of store technology and to build reliable and trusting end user/ vendor partnerships.

nice to haves

• 2+ years of work experience directly related to L2 technology support OR
• Completed degree or diploma in IT related field and 1+ year work experience directly
• related to IT support
• Strong knowledge in Windows and/or Mac operating systems
• Passionate about supporting our users and developing as a leader in the lululemon
• technology org
• A clear communicator, with ability to explain technical things to non-technical people
• Experience working in a retail setting (either in a support capacity, or directly in a store)
• will be considered an asset
• Experience with Active Directory, SCCM, MS Office, One Drive, and AWS cloud
• services
• Experience configuring hardware such as iPhones, iPads, iPods, and printers
• Experience setting up clientserver-based software, such as MMS and Citrix.
• IT Networking experience - LANWAN and Wireless.
• Knowledge of data cablingcomputer facilities
• Experience with call and ticket logging applications as a way to manage workload (e.g.
• ServiceNow)
• Experience managing and working alongside external IT support vendors

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $30.82 - $40.43 hourly; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week

Please refer the Job description for details