Support Analyst
at KERRIDGE COMMERCIAL SYSTEMS CORP
Johannesburg, Gauteng 2191, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Jul, 2024 | Not Specified | 18 Apr, 2024 | N/A | Crystal Reports,Communication Skills,Microsoft Operating Systems | No | No |
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Employment Type:
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Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
- inspHire is a market leader in the development and provision of rental industry software
- Helpdesk Analyst role provides 1st line business-to-business software application support
- Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications
- Communicating via multiple media – phone, e-mail, chat
- Creating documentation and delivering customer training where required
- Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
- Covering support hours between 8am and 10pm on a rota basis
KEY REQUIREMENTS:
Essential
- Good IT skills with demonstrable experience in a similar IT support role
- Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
- Intermediate knowledge of Microsoft SQL database structures
- Experience of supporting applications with MS SQL databases, including script/query writing
- Knowledge of ERP or business IT systems
- Always display a “customer first” attitude
- Ability to work under pressure in a fast-paced environment
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
- Ability to troubleshoot and strive for first time resolution of issues.
- Consistently produce high quality and detailed work
Desirable
- Knowledge of Crystal Reports
- Knowledge of Sage Accounting Solutions
- Appreciation for all products and services in the inspHire offering
Responsibilities:
- Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Johannesburg, Gauteng 2191, South Africa