Support Analyst

at  PERSOLKELLY

The Support Analyst will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and documenting resolutions. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for customer service.

SKILLS/REQUIREMENT QUALIFICATIONS AND PROFILE

This position requires a minimum of 1+ years of experience in supporting or developing application.

Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.

• Possesses strong analytical, logical and problem solving skills
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Addressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)