Support Analyst

at  Worldline

THIS IS WORLDLINE

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

THE OPPORTUNITY

We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Support Analyst who has a creative mind and passionate about delivering, then get ready to join our company!

• To support and maintain the company’s mission critical business applications.
• Take ownership of incidents and progress through to closure
• Investigate and resolve incidents by applying fixes on time and efficiently
• Documenting the troubleshooting and problem resolution steps, testing & results
• Provide assistance and advice to customers in the effective use of systems and applications
• Must be able to clearly communicate to customers, teammates and team lead
• Creates/enhances, tests and implements programs in accordance to requirement & scope
• Ensure that any assigned project work is completed on time and meets