Support Associate

at  CyberCoders

POSITION OVERVIEW:

The Support Associate is responsible for providing excellent customer service and technical support to clients on a wide variety of issues. They will be required to troubleshoot problems, handle customer inquiries, and provide information on products and services. They must possess an in-depth knowledge of Service Level Agreements (SLAs), Help Desk Support, Ticket Management, and Service Desk functions.

QUALIFICATIONS:

Candidates should be comfortable with at least the following:
Windows 10/11
Mac OSX
Basic applications support (e.g. Microsoft Office)
Microsoft 365 (Basics of Sharepoint, One Drive), simply administrative tasks like setting up a new use
Familiarity with basic desktop networking issues
Understanding of cybersecurity tools (e.g virus protection, DNS filtering)
Proficient with Service Level Agreements (SLAs), Help Desk Support, Ticket Management, and Service Desk functions.Benefits
Medical, Dental, Vision
401K with Company Match
Generous PTO Policy
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Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements

• Provide professional, friendly customer service and technical support for clients.
• Troubleshoot and resolve customer service inquiries.
• Provide customers with product and service information.
• Manage customer accounts and maintain accurate records.
• Utilize Service Level Agreements (SLAs), Help Desk Support, Ticket Management, and Service Desk functions in order to resolve client issues.
• Provide feedback on customer experience and satisfaction.