Support Consultant

at  London Stock Exchange Group

POSITION SUMMARY

AlphaDesk is LSEG’s Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.
The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk’s capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.
In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly presenting with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an outstanding opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on job and begin a meaningful career in financial technology.

REQUIREMENTS:

• An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience
• From 0 - 5 years experience in customer service, technology, or financial markets
• Knowledge of financial markets, and familiarity with buy side workflows
• Ability to communicate effectively with clients and colleagues
• Great teammate with a consultative approach to problem solving
• Willingness to learning emerging technologies and new software
• Good time leadership skills, and ability to work optimally under time constraints
  LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
  Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
  Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
  LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
  We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
  Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
  If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
  Job ID R0082038

• Advise clients on features and capabilities of AlphaDesk software through phone and email support
• Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
• Deploy software and resolve technical issues and configurations (networking, SQL, FTP, encryption)
• Support electronic trading workflows including FIX message problem solving
• Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.
• Raise sophisticated issues and participate in their resolution to improve your capabilities and knowledge
• Cover early morning shift from 7 AM to 4 PM for our clients in Australia