Support Coordination

at  Melbourne City Mission

ABOUT THE OPPORTUNITY

We deliver high quality support coordination and specialist support coordination to people with a disability and their families. Melbourne City Missions operates its disability services under the National Disability Insurance Scheme (NDIS), Disability Act 2006 and Department of Health and Human Services (DHHS) legislation.
The Support Coordination team aims to facilitate outcomes for people with disability by adhering to the principles of a rights-based approach, delivered with respect and integrity by professionals with a high standard of customer service.

Support Coordination aims to build individual capacity to:

• Navigate the NDIS system and educate on what supports can be funded;
• Support the participant to achieve their goals;
• Link participants into funded and community supports;
• Keep track of plan funding whilst empowering participants and families to make decisions in relation to who supports them and how their funding is used; and
• Ensure cultural awareness and safety for participants.

As a Support Coordinator at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system, making informed decisions and obtaining the resources and support they need and want.

ABOUT YOU

We are looking for someone who can:

• Support customers to build capacity to coordinate their plans, negotiate appropriate support and services; and connect with community support and mainstream services in addition to disability specific clinical and community support.
• Use local knowledge and sector expertise to increase opportunities for people with disability to be connected to local communities by providing holistic and comprehensive services. This includes assessments, implementing and reviewing plans and goal setting, monitoring progress, advocacy and referrals.
• Provide expert advice and consultation to people with disability, their families and networks on the changing disability service landscape, relevant procedures, practices, guidelines and legislation, including advice regarding customer safeguards, quality expectations, and compliance.
• Support the implementation and review of customer service agreements, outcomes, support plans, programs and services to ensure an appropriate standard of service, supervision, safety and support is provided.
• Contribute to the maintenance of prescribed registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.

Please refer the Job description for details