Support Desk Analyst

at  ClearCourse

Career Level: 11S Intermediate
Posting Date: 24 May 2024
Club Systems International Ltd are the undisputed leader in golf IT applications and delivers a variety of products for golf club administration and management. We are currently looking for a customer-focused and self-motivated Service Desk Analyst.
On daily bais you will be responsible for answering customer calls, assessing, and resolving incidents over the phone, accurately logging tickets into ZenDesk, and writing accurate incident notes. Furthermore, you will work with other customer support streams including live chat, Facebook, and Twitter.

REQUIRED SKILLS AND EXPERIENCE

• Have a real passion for offering excellent customer care.
• Good level of diagnostic and investigation skills
• 12 months previous experience on a service desk or IT customer service role
• Educated to a GCSE (Math and English) or equivalent professional certification.
• Have an interest in IT technologies.
• Clear and precise written and verbal communication skills
• Working to best practices of an IT Support Desk Analyst

Please refer the Job description for details