Support Engineer

at  Apkudo Inc

POSITION SUMMARY:

We seek a Support Engineer proficient in cutting-edge robotics systems, adept at tackling hardware and software challenges at a system level, to contribute to our vibrant, expanding firm in the realm of connected device technology. Success in this position hinges on robust technical expertise, top-notch problem-solving acumen, and adept communication skills. The ideal candidate thrives under pressure, excels at multitasking, and typically holds a bachelor’s degree in computer science or a related discipline, accompanied by pertinent experience.

We are agile, and so our days and duties can vary. In this role, you will primarily be responsible for the following duties:

• You will be responsible for maintaining and troubleshooting the control systems to ensure they continue to operate effectively. This may involve performing routine maintenance, diagnosing and fixing problems with the control system, and updating software and hardware as needed. Working with innovative Robotics systems troubleshooting system-level issues, both Hardware and Software. Monitor control systems using software and programming languages like Python, or Ladder logic
• Create and maintain technical documentation, including system design, installation, and troubleshooting guides. Create and maintain documentation related to the design, programming, testing, and maintenance of the control system. This includes writing user manuals, system specifications, and test reports
• Troubleshoot and resolve issues with Linux system configuration issues and device drivers. Support Windows and Linux servers on-premise
• Updating and troubleshooting human-machine interfaces (HMIs) to provide systems support specialists with a clear understanding of system performance
• Provide technical support to end-users, including training and instruction on system use
• Staying current with industry developments and advancements in control system technology, including hardware and software upgrades
• Apply system-level configuration changes in support of new production introduction
• Work both onsite and on-call
• Deploy and/or maintain infrastructure using tools such as Ansible, Dell OpenManage, and Git
• Respond and resolve issues quickly to minimize downtime, ensuring operations run smoothly
• Provide detailed descriptions of the state of the system and provide insight as to the cause of the issue and preventive measures
• Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other Apkudo teams
• Plan and perform system maintenance activities, including parts planning and replacement
• Other duties as required.