Support Engineer

at  Beyondsoft Consulting

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support Engineer for a Remote based position. The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• Install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Must have 7-10 years’ experience.
• Must have a 2+ years’ of Experience in CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud.
• Must have Excellent Communication Skills: verbal, listening and written.
• Must have Research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.
• Should have Associate’s degree in computer related field or equivalent training required.
• Should have basic ability to work independently and manage one’s time.
• Should have knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

ADDITIONAL QUALIFICATION

• Dynamics 365 CE Modules: In-depth understanding of Dynamics 365 CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities.
• Proven with Public Certifications
• Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements.
• Data Management: Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader.
• Business Process Automation: Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics 365 CE.
• Security and Access Control: Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics 365 CE.
• Customer Journey Management: Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics 365 CE Marketing.
• Service Management: Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics 365 CE Customer Service.
• Sales Process Optimization: Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics 365 CE Sales.
• Power Apps (Model Driven App) understanding

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• Install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and suppor