Support Engineer, Cloud

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

• Maintain and support end-to-end applications for the AWS Data & Analytics platform
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Ensure compliance with incident, problem and change management policies and processes
• Provide technical documentation that includes design and operational support documentation
• Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
• Monitor, identify and implement operational improvements
• Develop an understanding of the business applications supported as well as the business direction
• Participate in rotational on-call operational support, including after hours support