Support Engineer (DBN) (EE)

at  Datafin IT Recruitment

REQUIREMENTS:

• Diploma in Information Technology / A+ / N+.
• Ability to analyse and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination.
• Can communicate oral or written feedback and technical information to all levels of end-users.
• Must be able to work flexible hours as may be required.
• Able to work independently.
• Can cope under pressure.
• Must be punctual, disciplined and dedicated to effectively execute job requirements.
• Own reliable transport and valid Drivers License.

• Develop and maintain a professional working relationship with the clients and client end-users in support.
• Update all ITSM calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback.
• Maintain service and quality levels according to of the company business standards, processes, and procedures.
• Resolve all calls logged by end users, relating to desktop issues and ensures compliance to SLA.