Support Engineer - Full Time WFH (Remote)

at  Curtis Partnership

• Highly reputable and professional IT Consultancy and Managed Services Provider
• flexible salary, full time WFH
• Commitment to training and cutting-edge tech
• Highly reputable and professional IT Consultancy and Managed Services Provider
• Salary based on experience - FULL TIME WFH
• Commitment to training/certifications and cutting-edge tech

ESSENTIAL SKILLS & ABOUT YOU

• 3years + experience troubleshooting support issues within a MSP environment
• Strong exposure to Microsoft Stack - Please demonstrate knowledge and experience on your resume
• Strong customer service and communication/comprehension skills that can successfully provide support to all levels of end users via email, phone or in person
• A desire and to up-skill and continuously learn all aspects of cloud, security, compliance and infrastructure technologies
• Demonstrate a high level of initiative, ownership and accountability to follow all processes within the business

YOUR NEW ROLE

A leading provider of managed services and business transformation operating across a wide variety of businesses and sectors are searching for a motivated and passionate Level 2 team member to join their business.

KEY RESPONSIBILITIES

• Manage day-to-day support and operations for clients ensuring premium service levels are maintained, systems are secured, and the client’s compliance requirements are met
• Providing 1st and 2nd level end user support via remote and occasional on site visits
• Demonstrate significant knowledge in troubleshooting across MS stack and other commonly used applications/technologies
• Liaise with vendors and third parties
• Undertake project work and assist with client security and compliance audits
• Provide end user training for new starters and system upgrades, as well as perform desktop, laptop & MDM remedies