Support Engineer

at  Lighthouse Intelligence Ltd

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?

WHO YOU ARE (REQUIREMENTS):

• Basic experience with programming
• Basic SQL knowledge, JSON, or experience with datasets
• Comfortable in a MacOS environment
• Comfortable using a shell
• Strong problem-solving skills
• Autonomy, efficiëncy and proactiveness are part of your DNA
• Able to communicate in an effective manner to engineers and non-technical individuals
• Passionate about solving customer issues
• Thrive in a fast-paced environment
• Fluent in English

Join our team as a Support Engineer! In this role you will handle complex technical problems, act as a bridge between customer support and engineering as well as ensure data accuracy, guide junior team members, and look for ways to improve overall team’s efficiency.