Support Engineer (m/f/x)

at  Experis

SUPPORT ENGINEER (M/F/X)

Country: Luxembourg
Contract: Permanent
Time: Full time
Experis is currently looking for one of its clients based in Luxembourg:

• Handling incidents and requests (level 1 and 2) by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities (VIPs’ and Sales’ cases, other high priority cases).
• IMAC activities (Installation, Move, Add, Change) for printers and PCs.
• Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
• Supports remotely users, if needed.
• Provide assistance and troubleshooting for printers, including paper jam resolution and toner replacement.
• Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.
• Break/Fix interventions, including the swap of pre-configured machines.
• Prevent from reoccurrence of very dissatisfied responses.