Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description
A support manager is the primary customer contact for operational enquiries of any Avaloq Product. They are the first escalation point for operational frictions and react on them according to defined processes.
You will have a group of customers that you are personally responsible for, building up a relationship of trust with them, ensuring that they receive an appropriate level of support from various teams, getting to know them, their projects and hot topics, handling their escalations and requests.
Excellent written and spoken English and German is required as is a strong customer focus and the ability to convince others of your viewpoint even if it conflicts with theirs.
As you will often be negotiating between internal and external customers, it is important that you are able to understand and empathise with multiple perspectives and points of view and be able to mediate between them. This task requires not only empathy, but the strength of character to push through sometimes difficult decisions.
A strong IT affinity is important as you will be a superuser of multiple internal tools, creating and pulling reports as well as training internal and external customers on their use.
Within Avaloq there are many ongoing projects where the Support Team is often required to contribute, as such you need to be able to work well in a team and help to provide creative solutions.
Occasional travelling may be required.

Qualifications

• A Bachelor’s or equivalent in business or IT
• Experience in application or IT support teams
• An understanding of banking
• An understanding of Agile development principles would be useful
• SQL would be helpful, but is not essential
• Excellent written and spoken German and English, other languages may be useful

Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

LI-Hybri

Please refer the Job description for details