Support Medical Secretary - Paediatrics

at  Lancashire Teaching Hospitals NHS Foundation Trust

We are looking to welcome a Support Medical Secretary’s into the Paediatrics team within the Division of Women & Children.
This is an excellent opportunity for an individual to work in a band 3 capacity, gaining experience to help shape a future career goal.
We are seeking individuals that are not only enthusiastic and forward – thinking but also, kind and caring ensuring they are putting the patients and families first throughout their journey of our service.
You will be a member of a team of support medical secretaries providing secretarial and administrative support to consultants, junior medical staff, and any other staff. You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.
This is a role which can be challenging but also rewarding as you seek to support the consultants and patients/parents/carers to provide a joined up service where our patients will feel listen to and valued.
You will provide support secretarial / administrative services to our specialist consultants and Speciality Doctors.
This may involve perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems and continuously developing administrative practices to ensure order and efficiency within our friendly team.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Be the point of contact for all day to day enquires, referring where necessary to more senior staff
Manage your own Consultant workload
Manage the IHA patient database utilising Quadramed to book appointments accordingly
Coordinate appointment with parents / carers always using the strictest confidentiality and updating database
Chase progress on all issues with appropriate managers /consultants on behalf of the Directorate and when necessary to ensure that deadlines are met.
Maintain efficient and effective administrative systems, including bringing forward appointments, being key point of contact for parents / carers, nursing teams and other clinical colleagues
Organise the daily work of the consultants, ensuring files and papers are available and up to date, providing briefings for the day’s activities, highlighting deadlines and potential conflicts of interest
Ensure appointment slots are managed accordingly and meet the guidelines and expectations from Safeguarding, as well as defined goalpost
Attend meetings to take minutes and produce / distribute documentation as required
Organise meetings as required, to include preparation of agendas and minute taking, co-ordinating follow up action as required to ensure that decisions / recommendations are implemented
Provide secretarial and administrative support when other members of the team are absent – this includes within other areas that fall under paediatrics, including hospital sites.
Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes
Provide secretarial and administrative cross cover when other members of the team are absent/agile or travel to a different site
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