Support Medical Secretary

at  The Royal Orthopaedic Hospital NHS Foundation Trust

Provide a comprehensive assistant secretarial service to clinicians and clinical teams in conjunction with the Senior Team Secretaries. Audio typing of clinical dictation, using TPro digital dictation system. Responsibility for the timely workflow of clinical dictation throughout the departments and for supervising the workload of the Band 2 admin support clerks. To type ad hoc departmental correspondence.
To have knowledge of the Trusts Did Not Attend policy and to ensure procedures are followed correctly. Receive phone calls from patients, relatives and GPs. Ensure they are dealt with in a timely manner or passed to the appropriate secretary as required, maintaining the highest possible customer care at all times. Ensure regular data cleansing is carried out on Trust systems such as PAS and Theatreman as required.
Communicate with other departments across the Trust as required. Transcribe or paste correspondence / reports into Trust systems when required. Liaise with hospitals and GP surgeries for information. Photocopying and faxing/emailing documents as required.
To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence. Track case notes in and out of departments. Ensure loose filing is amalgamated with case notes within the department or health records. Liaise with appropriate staff in making routine appointments or cancellations as directed by the Medical Secretaries and Management Team.
To report equipment faults to IT department, particularly in respect of digital dictation system and equipment, using online hospital IT portal or by telephone. Request radiology images as required by clinicians, using IEP electronic system. To deputise for the Medical Secretaries on an ad hoc basis, for annual and sick leave. To participate in personal appraisals and personal reviews and work to achieve agreed set objectives.
To participate in appropriate training and development activities

Please refer the Job description for details