Support Officer, In-Home Support

at  LiveBetter

ABOUT US:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, Out of Home Care, community transport, home modification and
maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales,
Queensland, and Victoria, providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.

SERVICE DESCRIPTION

In Home Services support people in regional communities across NSW, Victoria and Queensland to live better lives.
We empower and support people to lead a happy and independent life, in the comfort of their own home.

POSITION DESCRIPTION

The Support Officer is required to support the delivery, compliance, administration, customer service for a range of
our Community Service Programs - including but not limited to Home Care Packages, CHSP, DVA and ComPacks. The
role provides support and assistance to the team through the provision of coordination of resources, information,
processes, and administrative support.

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
• Relevant experience, qualifications and training in any of the following fields – Community Services, Health,

Practice Management or Administration.

• Previous experience in role that required the provision of administrative, finance and support functions.
• Demonstrated experience delivering high level customer service (preferably within an aged, health or

community services setting).
LiveBetter Position Description

SKILLS, KNOWLEDGE, AND ABILITIES

• Excellent written and verbal communication skills.
• The ability to apply a high level of attention to detail along with the willingness to learn.
• Sound ability to manage and prioritise workload in a constantly changing high volume environment.
• Demonstrated computer skills, including the Microsoft Office suite of products and the ability to use client

management systems, data bases and rostering systems.

• Ability to work as part of a team, whilst enjoying a degree of responsibility in your role.

requirements.

• Provide high levels of administrative and intake support, working across a range of clients to support thei

OUR PURPOSE:

• We inspire possibility by giving people access to support in their chosen community.

DUTIES AND RESPONSIBILITIES

• Support the delivery, administration, intake and customer service of our In Home Support Programs.
• Maintain customer management record systems including accurate data entry, finance payments and

supporting appropriate record keeping processes.

• Coordination of all program requirements within guidelines and budget, including customer assessments,

completion of require documentation and coordination of customer services and reporting.

• Provide reports as required on program and service delivery.
• Assisting customers to maintain their independence in a community setting through provision of high

quality, customer centred support.

• Work with the Area Manager to improve our service delivery and customer satisfaction by assisting with the

administration, intake and other support functions.

• Work with Rostering Team to provide information and ensure the roster meets all award and program

requirements.

• Provide high levels of administrative and intake support, working across a range of clients to support their

service delivery.

• Answer inbound and outbound phone enquires in a timely and efficient manner.
• Promote a culture of excellence and positivity that attracts and retains staff and customers.
• Work within the In Home Support team across multiple programs to assist with increased performance as a

whole.

• Comply with LiveBetter policies, procedure and legislative requirements.
• Undertake duties as required by your supervisor (within scope of position).

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.
Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.
LiveBetter Position Description

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
• Relevant experience, qualifications and training in any of the following fields – Community Services, Health