Support Secretary

at  Queen Victoria Hospital NHS Foundation Trust

Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize.
Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available. Type clinic letters from digital dictation to meet Trust guidelines on responses. Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date.
Ensure an audit trail in the patients notes is kept. Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics. Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates.
Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral. Support the Service Co-ordinator with gathering monitoring data for the service as required. Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures.
Actively participate in Departmental meetings as required. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service is maintained at all times

Please refer the Job description for details