Support Services Officer - Level 1

at  Bromsgrove District Council

Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
This customer service role involves answering telephone calls, using multiple computer software packages, resolving customer enquiries, replying to emails, booking appointments, creating invoices, and setting up direct debits.
The ability and confidence to switch between skills and tasks and respond to regular change is essential.
You will need to be enthusiastic, adaptable, have excellent customer service and communication skills and be able to multitask. You will need to use your own initiative and take responsibility to ensure tasks are completed and customer needs are met.
This can be a demanding role and requires the ability to deal effectively with customer enquiries for all areas within the Environmental Services department. You will need to be able to remain calm and work accurately under pressure, react to change, and respond to business needs with keenness and flexibility.

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