Support Specialist (12 Month FTC)

at  Vista Entertainment Solutions

As a Tier 2, Level 1 Support Specialist in our Auckland team, your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support.
This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders.
Please note, this is a 12 month PAYE, Fixed Term Contract, to cover Parental Leave.
At the Tier 2, Level 1 role level we’d expect to see that you are starting to practice some basic leadership capabilities. We expect that you will be a self-starter, often seeking guidance or instruction. You’ll be starting to develop your ability to take proactive measures to prevent software issues and consistently achieve business goals and metrics successfully, promptly, and accurately.

SKILLS, KNOWLEDGE, ABILITIES AND PERSONAL ATTRIBUTES:

• You are a strong team player who creates value and builds trust through your contribution and your genuine care in doing your best for your team.
• You are an effective communicator who builds trust through your open, honest and constructive communication style.
• You constantly improve the way we work and create value by challenging the status quo.
• You take action and create value though intelligent risks and prioritising what’s most important for Vista Group
• You create value by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion