Support Specialist Radiotherapy – UK Midlands/Yorkshire and the Humber

at  Brainlab

Company Description
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.
Job Description
From the initial planning phase to the treatment of the patient, the Brainlab solutions in the field of oncology allow clinical personnel to deliver faster and more precise treatments. Our radiosurgery systems, such as Novalis powered by Truebeam, are able to deliver non-invasive treatments in just a few minutes and can treat cancerous or non-cancerous tumors anywhere in the body. Thanks to their unique technology which adapts the shape of the beam to match the form of the tumor, Brainlab technologies provides physicians with the certainty that the most appropriate dose is dispensed to the patient while protecting the healthy cellular tissue.

To help our customers in the field of radiotherapy and radiosurgery, Brainlab is looking for a home office based field service engineer in Midlands/Yorkshire and the Humber. As a Support Specialist RT, your main tasks are:

• to provide after-sales service for our radiotherapy and radiosurgery systems (software and hardware), including diagnosis tasks as well as service, maintenance, repairs and network integrations.
• to act as the technical Brainlab face to the customer by communicating efficiently with the clients, understanding any problems which arise and responding in the most appropriate manner
• to install the radiotherapy and radiosurgery systems for the customers in your region and to a lesser extend in the EMEA region
• to integrate and troubleshoot complex software solutions in hospital environments remotely or on site.
• to conduct routine calibrations as well as preventive maintenance services
• to make our customers - e.g. physicist Team - familiar with Brainlab products; further customer training is then performed by a dedicated trainer team
• to provide full service satisfaction to clients

QUALIFICATIONS

• You have a Bachelor/Master degree or equivalent in Electrical or Biomedical Engineering or Medical Physics
• You have an excellent knowledge in the field of informatics as well as experience in diagnosing issues in IT infrastructure and networking topics
• Prior experience in service/maintenance in the field of robotics, x-ray equipment and/or IT
• Excellent social, team-work and self-management skills
• Very good communication skills in English
• You are highly flexible and would be willing to travel up to 80% of the time but also able to work efficiently from your home office

• to provide after-sales service for our radiotherapy and radiosurgery systems (software and hardware), including diagnosis tasks as well as service, maintenance, repairs and network integrations.
• to act as the technical Brainlab face to the customer by communicating efficiently with the clients, understanding any problems which arise and responding in the most appropriate manner
• to install the radiotherapy and radiosurgery systems for the customers in your region and to a lesser extend in the EMEA region
• to integrate and troubleshoot complex software solutions in hospital environments remotely or on site.
• to conduct routine calibrations as well as preventive maintenance services
• to make our customers - e.g. physicist Team - familiar with Brainlab products; further customer training is then performed by a dedicated trainer team
• to provide full service satisfaction to client