Support Specialist - Remote/Office

at  Brent Johnson Design

We are seeking a highly motivated and customer-focused Support Specialist to join our team. As a Support Specialist, you will play a key role in ensuring our customers receive exceptional service and technical assistance. We are looking for an individual who is passionate about helping others, possesses strong problem-solving skills, and has excellent communication abilities.

Responsibilities:

• Provide technical assistance and support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve customer issues in a timely manner
• Collaborate with cross-functional teams to escalate and resolve more complex technical problems
• Assist customers with product inquiries, account management, and billing inquiries
• Maintain accurate and detailed records of customer interactions and transactions
• Continuously enhance knowledge of the company’s products and services in order to provide accurate and up-to-date information to customers
• Contribute to the development and improvement of support processes and documentation

REQUIREMENTS:

• Strong problem-solving skills with the ability to think analytically and creatively
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Proficiency in utilizing help desk software and customer relationship management (CRM) systems
• Basic knowledge of computer hardware and software
• Ability to work effectively both independently and as part of a team

• Provide technical assistance and support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve customer issues in a timely manner
• Collaborate with cross-functional teams to escalate and resolve more complex technical problems
• Assist customers with product inquiries, account management, and billing inquiries
• Maintain accurate and detailed records of customer interactions and transactions
• Continuously enhance knowledge of the company’s products and services in order to provide accurate and up-to-date information to customers
• Contribute to the development and improvement of support processes and documentatio