Support Tech Lead

at  Axiom Software Solutions

Job Description
Job Title: Support Tech Lead
Location: Trecate, Italy
Duration: 1.3 years contract
Working mode: Fully Onsite
Language: Italian & English
Must know how to converse in Italian & English languages
Should be able to converse with the customers in Italian language and coordinate the incident resolution activities with the offshore team
Should have good knowledge on the support side of Honeywell PHD, DOS and Bflex products
Production support & maintenance activities on the above products
Knowledge of Seeq and Nifi will be nice to have
Should have production support experience on the products listed above
Be the 1st point of contact and face of the offshore team to the customer’s business and end users
Skills
Dos
About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

Please refer the Job description for details