Supporter Care Officer - Operations

at  Royal National Institute of Blind People

REQ0002017

Date posted
12/06/2024
Application closing date
26/06/2024
Location
Hybrid
Salary
26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme
Package
£27,200 Per Annum
Contractual hours
35
Basis
Full time
Job category/type
Fundraising
Job description
We are looking for an organised, customer-oriented individual who has a keen sense of attention to detail. You will be focusing on all moving areas of a fundraising campaign and will find solutions to operational issues to facilitate every supporter’s fundraising journey.
As well as this, we’re interested in applicants with great team building skills and a proactive attitude to improving processes within fundraising.
Working alongside fundraising, supporter care and data teams, you’ll be responsible for being present at all fundraising kick off meetings and status calls, making a note of and flagging any operational considerations and concerns; and using the information provided to you to create response fulfilment briefings to our external fulfilment agencies.
You will also assist with the review and approval of fundraising creative, thank you letters, online donation forms and telemarketing scripts to ensure they capture the expected data of our supporters and are compliant with artwork specifications and GDPR.

• Experience in providing great customer service
• Attention to detail
• Ability to work well within a team but also confident in taking independent ownership of tasks
• Ability to work on multiple activities at the same time
• Great analytical skills to observe and review information provided to you and extrapolate details into briefings and reports
• Demonstration of problem solving skills
  This role can be worked on a hybrid basis, with the requirement to attend our London office based in Kings Cross up to twice per week.