Surveillance Manager - Starlight New Westminister

at  Starlight Casino

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Enclosed, dimmed and controlled environment
• Walking, standing and sitting – postures vary throughout the day with sitting most common
• Extensive computer work
• Good closed vision, color vision and ability to focus on a computer screen for long periods of time

GET TO KNOW GATEWAY

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.

YOUR ROLE

This position is responsible for all daily surveillance activities in the casino. Ensures that the integrity of gaming operations and financial transactions are protected. This includes identifying, investigating and reporting any criminal suspicious or unusual play or deviations from internal control systems or regulatory requirements.

KEY RESPONSIBILITIES

• Supervises the surveillance department supervisors by leading, training, mentoring, evaluating and providing recognition of accomplishments and corrective feedback as appropriate.
• Facilitates the effective functioning of the Surveillance team by providing expertise, resources and by cultivating a positive team environment.
• Ensures effective communication between Surveillance and casino managers.
• Liaises with GPEB, RCMP and BCLC as applicable on investigations and compliance issues.
• Directs special observations and investigations as requested by casino management and the Security department.
• Maintains complete knowledge of and ensures compliance with BCLC, GPEB Policy and Procedure, FINTRAC, FOIPPA, PIPA and PIPEDA as applicable.
• Initiates and conducts investigation into suspicious transactions or activities through the use of real time and recorded media.
• Reviews results of special observations and recommends action accordingly.
• Ensures that all aspects of surveillance activity are kept in the strictest confidence.
• Maintains data files on procedural infractions, investigations and criminal matters.
• Encourages feedback from operators and recommends strategies to improve processes, customer service, team morale and department standards.
• Provides timely reports and information to regulatory bodies as requested or required.
• May prepare and monitors annual departmental budget.
• Participates in the hiring process.
• Prepares and communicate department schedules to maintain optimum staffing levels.(at applicable sites)
• Acts as Administrator for iTrak, company’s surveillance system which includes setting up, monitoring user activity, adding staff members, activating access for casino supervisors and managers and re-enabling staff. (at applicable sites)
• Manages maintenance of all relevant equipment – NVRs, DVRs, cameras, monitors etc. (at applicable sites)
• Takes on other responsibilities as required.