Surveillance Officer

at  Mayfair Security

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
JOB TITLE: Surveillance Officer

REQUIRED SKILLS:

• Highly motivated individual with an extensive, proven and stable experience in gaming surveillance in a land-based casino.
• In-depth working knowledge of gaming, relevant legislation and all aspects of Licence Conditions and Codes of Practice.
• Exceptional inter-personal skills with peers and senior management.
• Excellent report writing and computer skills with a good working knowledge of all current software and databases used by the Company.
• Be able to build strong, positive relationships.
• Be self-disciplined, organised, and efficient with administrative tasks.
• Naturally methodical and attentive to detail.
• Be proactive, self-sufficient, and able to work with minimal supervision.
• Have a clear passion for quality and the customer experience.
• Be capable of working independently or collectively.
• Possesses a dynamic, innovative, forward-thinking approach.
• Must hold a Personal Functional Licence.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

DESIRED SKILLS:

• Previous experience in gaming surveillance and/or proven gaming dealing skills.
• Have a good working knowledge of CCTV, access and intruder control systems.
• Has a good working knowledge of all aspects of data management, computer systems and other forms of electronic media.
  Please Note: You must be aged 18 or over, have the right to work in the UK and hold a valid PFL License

• Ensure gaming is conducted according to the Rules of Casino Games and Company procedures and report any breaches promptly through the required reporting procedures.
• Maintain the Company compliance with the objectives of the Gambling Act 2005 and Licensing Act 2003 (as amended) and report any breaches promptly.
• Effective levels of live gaming surveillance are maintained to monitor that all operations are being conducted in accordance with Company Policy and procedures.
• Compliance with UK legislation, relevant regulations and associated Guidance Notes in all areas including, for example, Anti-money laundering and Countering Terrorist Financing, gaming and all aspects of environmental health and to report any breaches promptly.
• Liaise as required with Law enforcement and external regulatory bodies and report communications.
• Assist the Surveillance Supervisor to carry out regular checks and audits of all gaming assets and surveillance equipment (CCTV, access and intruder controls) to ensure that it is properly maintained.
• Provide an effective level of support is provided at all times to management to deal with gaming disputes and customer complaints.