Surveillance Supervisor (Slots)-KAW

at  Great Canadian

SUCCESSFUL CANDIDATES WILL DEMONSTRATE THE FOLLOWING QUALIFICATIONS:

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Minimum Secondary School completion or equivalent; post-Secondary education in Criminology or other applicable area of study
• Minimum 3 years of Surveillance experience
• Excellent verbal, written and organizational skills
• Dependable and reliable with a demonstrated commitment to excellence
• Possess a high level of honesty and integrity
• Adhere to high standards, methods and procedures
• Computer proficiency
• Thorough understanding of the Gaming Control Act and the Criminal Code of Canada
  Keen eye for detail, with the ability to focus on monitors for long periods of time
  *

• Exceed guest expectations by providing outstanding customer service
• Help create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Adhere to all company and legislative policies and procedures as they relate to functions of the position
• Maintain logs and records as described in the policy and procedure and/or directed
• Maintain a high level of knowledge of the sections of the Gaming Control Act of Ontario and the Criminal Code of Canada applicable to casino operational activity
• Monitor, document and report employee violations of company and legislative policies and procedures
• Monitor, document and report large cash transactions and the movement of cash/cash equivalents within the casino
• Monitor, document and report excluded and self-excluded customers
• Monitor, document and report unauthorized access to secure areas
• Communicate effectively with all appropriate operational departments
• Build strong working relationships with guests and employees
• Comply with licensing laws, health and safety and other statutory regulations
• Perform other duties as assigned or directed.
• Protection of company assets and patrons; both internal and external
• Protection of gaming integrity for GCGC and the province of Ontario.
• Strict adherence to the Surveillance code of conduct and Mandate.