Swedish Customer Support Specialist

at  lands Penningautomatfrening PAF

We are looking for a Swedish Customer Support Specialist to join our Customer Support Team in Mariehamn.
Are you a service minded team player with a big heart for customers and an eye for top class customer service? Do you possess excellent written and verbal communication skills in Swedish? Are you interested in gaming and do you enjoy working in a dynamic environment with a great team? If so, you might be who we are looking for!
The Customer Support Team has a big responsibility in taking care of our customers and ensuring that their customer experience is great. As a Customer Support Specialist at Paf, you’d be expected to handle these duties and

responsibilities:

• Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
• Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution, and keeping within the SLAs
• Contribute towards the department’s objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole
• Follow communication procedures, guidelines and policies implied by the business.
• Build rapport with customers through open and interactive communication.
• Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems, by following the company’s Responsible Gambling procedures.
• Comply with legal requirements, industry regulations, internal policies and professional codes.

Our working environment is very dynamic and you need to be prepared to fastly adapt to new knowledge and new ways of working.
As you will be in direct contact with our customers, you need to be an excellent communicator. Fluency in Swedish and English is a must.
Previous experience from customer support, sales, gaming industry and online business is an advantage. Most important though is that you have the right service attitude, customer focus and are willing to learn new things.
This is a Full Time, Fixed Term employment until end of 2024.
Paf offers a competitive compensation package including the possibility to work from your desired location up to 3 months per year.
Are you interested?
If you are interested in this position, don’t hesitate to apply. We are going through applications continuously. All applications are treated confidentially.
Full time
Yhteystiedot: https://careers.aboutpaf.com/jobs/3619542-swedish-customer-support-speci…
Jenny Schauman, +358408272170, [email protected]
Työpaikan osoite: Lövdalsvägen 8, 22100 Mariehamn
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 22.02.2024 21:59
Jätä hakemus: https://tyomarkkinatori.fi/henkiloasiakkaat/avoimet-tyopaikat/adfbfad6-9…
Ilmoitus jätetty: 15.02.2024 16:44
Työmarkkinatorin ilmoitusnumero: adfbfad6-9307-46d8-ba6c-82a3a43885ef
Lähde: Työmarkkinatorin asiakastietojärjestelmä
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Ålands Penningautomatförening (PAF)
Postiljonsgränd 3 AX 22100 Mariehamn, Åland, Mariehamn 22100
Maarianhamina
Ahvenanmaa
Kokopäiväinen, Määräaikainen ja projektityö
Julkaistu 15.02.202

• Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
• Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution, and keeping within the SLAs
• Contribute towards the department’s objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole
• Follow communication procedures, guidelines and policies implied by the business.
• Build rapport with customers through open and interactive communication.
• Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems, by following the company’s Responsible Gambling procedures.
• Comply with legal requirements, industry regulations, internal policies and professional codes